Tell us whether you are booking routine servicing, investigating a fault or asking about a specific repair. Mention any related work, such as hoses, welding or an attachment that also needs attention. A short list helps the workshop understand the full enquiry
Have the make, model and serial or fleet number ready if available. Include the attachment type where it is relevant. If there has been recent servicing or repair work, share that history so the fitter has useful context before discussing the job
Say where the machine is and whether you are enquiring about an on-site visit or workshop work. Discuss access and any delivery arrangements with the team before making plans. The best approach will depend on the equipment and the work involved
If you have a planned shutdown, a project deadline or a preferred period for the work, mention it in the first enquiry. The team can discuss availability and what needs to be established before a schedule is agreed.
Ask what information or inspection is needed before the scope and quote can be confirmed. A clear understanding of the proposed work helps everyone plan. Use the Contact page to send the machine details and start the conversation.